adminSevenRooms
Remote | Full-time | Anywhere
The Team & Role
We are seeking a Customer Success Manager (Remote) to ensure the long-term success of our clients. In this fully remote role, you’ll provide end-to-end support throughout the customer lifecycle, including deployment, training, and adoption. This position is vital to ensuring that our customers receive a world-class experience and the resources needed to grow their businesses.
At SevenRooms, our Customer Success Team is at the core of our clients’ success. We are a global, remote team, helping customers achieve their goals through innovative problem-solving, data insights, and a deep understanding of our products. Our diverse team consists of empathetic relationship builders, strategic thinkers, and curious minds, all dedicated to a customer-first approach. Reporting to the Senior Manager of Customer Success, EMEA, you’ll play a key role in fostering customer satisfaction and success.
What You’ll Do
- Customer Success Management: Manage your customer portfolio, driving strong customer health and adoption to meet revenue retention targets. Identify upsell opportunities for our account development team. Build long-term relationships and become a trusted advisor to key stakeholders.
- Data-Focus: Maintain data integrity to track key metrics, such as ROI, and provide recommendations for optimizing revenue.
- Technical Aptitude: Master the SevenRooms platform to offer both technical and business solutions, supporting product adoption and optimization.
- Collaboration: Work closely with various teams across SevenRooms to ensure the delivery of high-quality products and services to clients.
Who You Are
- 4+ years of experience in a Customer Success or Account Management role
- Excellent verbal and written communication skills
- Proven ability to communicate and influence effectively at all levels, including executive and C-suite
- Strong ability to manage multiple projects with a keen eye for detail
- Experience building and implementing internal communication systems and processes
What We Offer
- Flexible Remote Work: Start with two weeks of paid time off before beginning your remote journey at SevenRooms. Enjoy the flexibility to work from anywhere with unlimited PTO, including tenure-based minimums.
- Equitable Compensation: Competitive pay based on market data, plus equity opportunities for all employees.
- Comprehensive Benefits: Access to supplemental medical coverage, vision care, and dental care.
- Employee Programs: Monthly stipends through our Roomie’s Choice program and bi-annual Core Value Awards to recognize outstanding team members.
- Professional Development: Receive support for continuing education and career advancement through financial backing for certifications or external training programs.
About SevenRooms
SevenRooms is a guest experience and retention platform, helping hospitality operators deliver exceptional experiences and drive revenue. Trusted by operators worldwide, we empower hospitality businesses to build direct guest relationships, offering products like reservation management, online ordering, marketing automation, and more. Our clients include Marriott International, MGM Resorts, and many others.
SevenRooms Recognition
- Inc. Best Workplaces (2023, 2022, 2020)
- Built in Best Places to Work NYC (2023, 2022)
- Forbes Best Startup Employers (2022)
SevenRooms is committed to creating a diverse and inclusive environment, welcoming all qualified candidates regardless of background or identity.
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