adminHorace Mann – Agent Opportunities
Salary: 58k – 92k USD/year
Location: Remote, Anywhere
Job Type: Full-time
Overview:
Horace Mann, a purpose-driven company passionate about serving educators, is seeking a New Agent Support Consultant. In this fully remote role, you will proactively support new Exclusive Agents (EAs), helping drive sales, foster agency growth, enhance profitability, and ensure their long-term success. You will develop expertise in all new agent processes, practices, and technologies.
This position reports to the Manager of New Agent Support.
Key Responsibilities:
Communication & Collaboration:
- Engage daily with the agency force and field sales leadership for effective communication.
- Collaborate with the field sales leadership team to understand and support the Agency Business Model (ABM).
Agent Support:
- Act as a key resource for new agents, providing guidance and addressing inquiries.
- Respond promptly and effectively to Exclusive Agents’ requests.
- Offer accurate direction on issues beyond your scope of knowledge.
Proactive Engagement:
- Reach out to Exclusive Agents via chat or email to assess and meet their needs, scheduling at least one in-depth interview per agent.
Reporting & Analysis:
- Provide weekly reports detailing the support provided and identifying knowledge gaps.
- Record all agent interactions in the CRM system for accurate tracking and trend analysis.
Process Adherence:
- Follow NAS workflows and use in-depth interview guides for agent interactions.
- Execute responsibilities as outlined in the new agent installation matrix.
- Monitor and report on checks and balances to ensure process adherence.
Performance Support:
- Help agents meet or exceed established quote and production goals.
- Diagnose and resolve agent issues, coordinating with internal departments and ensuring timely follow-up.
Qualifications:
- Experience: Bachelor’s degree preferred; 3+ years of experience in insurance (marketing or service departments).
- Product Knowledge: Familiar with Property & Casualty insurance; must be able to obtain a company-sponsored license.
- Communication Skills: Strong written and oral communication skills at all organizational levels.
Additional Information:
- Work Environment: Remote, normal home office setting.
- Hours: Extended work hours and weeks may be required to support different time zones.
- Travel: Minimal travel required (less than 10%).
- Salary: Pay range $58,300 – $91,600 (commensurate with experience and location).
Horace Mann was founded in 1945 by two teachers in Springfield, Illinois, to provide affordable auto insurance for educators. We have since expanded our mission to help educators protect what they have today and plan for a successful tomorrow. We now serve over 4,100 school districts across the U.S., are publicly traded (NYSE: HMN), and have over $12 billion in assets.
We believe educators deserve someone to look after their future. Our products and services include insurance and financial solutions tailored to the unique needs of educators.
Horace Mann is an Equal Opportunity Employer (EOE) and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
For California residents, please review our California Consumer Privacy Notice and Horace Mann Privacy Policy.
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